Terms & Conditions

The General Terms and Conditions of Sale set forth in this document shall apply to all orders placed by the Buyer for any Lily Koo, LLC (Lily Koo) products or services whether or not such orders are subject to signed purchase orders or other agreements between the Buyer and Lily Koo.


Lily Koo Buyers include Retail Stores, To-the-Trade Showrooms, Interior Designers, Architects, Set Designers/Stagers, Real Estate Developers, and professionals in the Hospitality Industry.

All Buyers must provide a valid Resale Certificate* and/or Permit and one of the following:
  • Proof of active membership to a design organization including but not limited to:

       ASID – American Society of Interior Designers
       IIDA – International Interior Design Association
       AIA – American Institute of Architects
       IDS – Interior Design Society
       ASP – Accredited Staging Professionals
       RESA – Real Estate Staging Association

  • Current Business License
  • Business card with Name and Trade Name

* Buyers with Resale Certificates that include expiration dates must submit an updated certificate when the certificate expires. Examples of States with dated Resale Certificates include: New Jersey (1 year), Arizona (1 year), Colorado (2 years), Connecticut (2 years), Indiana (2 years), etc.
* The following 5 States do not impose Sales Tax and therefore do not issue Resale Certificates:
Alaska, Delaware, Montana, New Hampshire, and Oregon.
Tax exempt organizations (USA only) must provide a valid State Certificate of Tax Exemption in addition to one of the items above.


All prices are in US dollars and are subject to change without notice.
All written quotations provided by Lily Koo are valid for a period of thirty (30) calendar days unless the Buyer is notified otherwise by Lily Koo. After the thirty (30) calendar day period expires, all prices are subject to change without notice.


Lily Koo Buyers remain free to establish their own resale price. However, a Buyer may not (a) advertise Lily Koo products over the internet at a net price (final price paid net of any discounts, coupons, or promotions) that is less than the Internet Minimum Advertised Price established by Lily Koo or (b) sell Lily Koo product to any other person who advertises Lily Koo products over the internet at a net price less than the IMAP established by Lily Koo.

IMAP is equal to the current Lily Koo Retail Price less 20%.

If a Buyer violates this IMAP policy, the Buyer will be asked to cease advertising or promoting Lily Koo products on the Internet in violation of the IMAP policy. Failure to comply will result in Lily Koo ceasing to accept Purchase Orders from the Buyer.

Lily Koo will act unilaterally on this policy. All matter of interpretation, application, and enforcement of the policy shall remain within the unilateral authority and sole discretion of Lily Koo.


To avoid delays, all purchase orders should be submitted in writing and contain the following information:
1. Business name and billing address
2. Buyer’s name and contact information
3. Lily Koo Item Code
4. Quantity
5. Item Description (e.g. Stockton 8 Dining Table)
6. Item Side Marks
7. Finish
8. Upholstery Details:
    a. Fabric Name
    b. Lily Koo Item Code(s) the fabric will be applied to
    c. Special Application Instructions including Welt or Nail Trim
    d. A COM/COL Tag if applicable
9. 3rd Party Shipping Instructions including Ship to address and Ship Via details
10. Any additional special instructions


All purchase orders, including emailed purchase orders, submitted by the Buyer to Lily Koo shall be deemed an irrevocable offer by the Buyer to purchase the products described therein. Acceptance of purchase orders is based on the express condition that the Buyer agrees to all of the Terms and Conditions included in this document which supersedes any terms and conditions included in the Buyer’s purchase order. No changes to the terms and conditions will be binding unless made in writing and approved by an officer of Lily Koo, LLC. in writing. A waiver of any one term or condition shall not be deemed a waiver of any other term or condition.

Lily Koo reserves the right, at its sole discretion, not to accept any purchase order, including any purchase orders issued in connection with quotes previously provided by Lily Koo. Lily Koo acknowledges all orders in writing via email. The order confirmation is the final expression of agreement between the Buyer and Lily Koo and supersedes all prior oral and written communication with regard to the order.

It is the Buyer’s responsibility to carefully review the order confirmation and the attached drawings (if applicable) and to advise Lily Koo in writing of any errors, omissions or discrepancies within five (5) business days of receipt. Failure to notify Lily Koo of any errors, omissions, or discrepancies within five (5) business days of receipt shall constitute Buyer’s irrevocable approval of the purchase order confirmation.


All Purchase Order change requests must be submitted in writing. All confirmed order change requests must be submitted in writing within five (5) business days of the Order Confirmation date. All change requests are subject to approval and acceptance by Lily Koo and may result in additional costs to the Buyer.


All purchase orders require an initial payment of at least fifty (50%) percent with the balance due before shipment from the Lily Koo USA distribution center or the Java, Indonesia Atelier for direct shipments.

Acceptance of third-party payments is an accommodation of Lily Koo and does not create any relationship, express or implied, between Lily Koo and the third-party. All deposits and balances paid on an order shall be credited to the account of the named Buyer.

Purchase orders received without the initial payment of at least fifty (50%) percent will be held without processing until payment is received or for 30 days, whichever is longer. If payment is not received within 30 days, the Purchase Order will be cancelled.

The Buyer will receive notification as to the date the order will be available for pick up. If payment is not made within 2 weeks of the available pick up date, Lily Koo reserves the right to transfer the order to storage. The Buyer bears the risk of loss or damage and all costs incurred by such transfer and storage. Postponement of pick-up beyond 3 weeks of the available pick up date will result in storage charges per month equal to 4% of the order value.

If storage charges and the cancellation fee (below) exceed the payments made on the order by the Buyer, the order will be considered cancelled and all payments will be applied to storage charges and fees.

The Buyer agrees to pay all reasonable attorney fees and legal costs incurred or paid by Lily Koo in connection with any suit, action, or proceeding to collect any amount owed under these Terms or any order acknowledgement subject to these terms.


ALL SALES ARE FINAL. Accepted purchase orders may not be cancelled by the Buyer and shipped orders cannot be returned. Should Lily Koo make an exception to this rule and agree to accept a cancellation or a return, a 30% order cancellation fee will be applied.

Note: No returns or cancellations are accepted on Special Order or Non-Standard items.

Costs of shipping will be payable by the Buyer. Merchandise returns without a return authorization number pre-assigned by Lily Koo will not be accepted and will be returned to the shipper freight collect.


Buyers may submit requests for dimension customization for quantities of 12 or more of the same item. Lily Koo Engineering will evaluate all requests and prepare SOD drawings and pricing for the Buyer’s review and signature. A signed SOD drawing is required for production to begin. As noted above, no returns or cancellations are accepted on SODs.


Buyers may submit orders for items in non-standard finishes with the following surcharges applied:
• 15% Surcharge for case goods and tables in solid lacquer and non-standard finishes
• 10% Surcharge for all other items in solid lacquer and non-standard finishes with the exception of case goods and tables which are subject to a 15% Surcharge as noted above.


Lily Koo has partnered with selected fabric houses to offer Buyers a selection of fabrics in a wide range of colors. If color matching is essential, it is the responsibility of the Buyer to request cuttings for approval as dye lots may vary.


Buyers may use COM or COL on upholstered items. Shipment of COM or COL to the Lily Koo Atelier is the responsibility of the Buyer.

All COM/COL requiring backing must be backed prior to shipment. All COM/COL requiring pre-treatment must be treated prior to shipment.

Please refer to Appendix A: COM/COL for detailed information on this subject.


Lily Koo upholstered items meet the requirements of the California Bureau of Home Furnishings Technical Bulletin 117-2013. Care should be exercised near an open flame or with burning cigarettes.


Lily Koo items shall be shipped Ex Works (EXW). For deliveries in the United States, the term is EXW-USA Distribution Center. For direct shipments from the Lily Koo Atelier to another destination, the delivery term is EXW-Factory. Under this term, title and risk of loss transfer to the Buyer upon the signature of the Buyer’s designated carrier on the shipment Bill of Lading. The Lily Koo invoice date coincides with the Bill of Lading.

Delivery arrangements are the responsibility of the Buyer. The Buyer will receive notification as to the date the order will be available for pick up and Lily Koo Distribution Center address.

Claims for damage or loss must be reported by the Buyer directly to the Buyer’s designated carrier. Lily Koo’s willingness to assist the buyer with such claims does not indicate liability on the part of Lily Koo for the claim or replacement of the damaged or lost items.


Lily Koo’s liability for any claim of any kind, including loss or damage resulting from or in connection with the manufacture, sale, delivery, resale, repair, or use of any item provided by Lily Koo under these terms shall in no case exceed the price of the item which gives rise to the claim. In the case of a dispute, all matters shall be resolved under the laws of the State of North Carolina. Any action for breach of these Terms and Conditions must be made within one year after the sale.


Lily Koo warrants purchased items for one year from the Lily Koo invoice date against defects in materials and workmanship. The Buyer can submit warranty claims through Lily Koo Customer Service. Lily Koo reserves the right to repair or replace a defective item at its sole discretion. The defective item will be replaced within the normal production time period required to reorder and produce the item.

This warranty applies to the original Buyer only and is not transferrable. This warranty does not extend to damage resulting from shipping, accidents, alteration, misuse, tampering, neglect, abuse, or ordinary wear and tear. This warranty does not cover floor samples or products designated as “as is” at time of purchase.


Lily Koo shall not be responsible for any delay or failure in performance to the extent that such delay or failure is caused by an event beyond the reasonable control of Lily Koo including, without limitation: acts of God, natural disasters, labor trouble, shortages of labor or materials, power outages, or war.


Written correspondence may be mailed to:
Lily Koo, LLC
PO Box 355
Jamestown, NC 27282-0355


Prior written consent from Lily Koo is needed before Buyers advertise or in any way display the Lily Koo name, logo or product or activate a link to the Lily Koo website. Contact Lily Koo Customer Service to request approval.

Download here for Terms and Conditions